What is Webcare?
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About Webcare
Webcare refers to the practice of managing online customer interactions and addressing customer concerns through various digital channels such as social media, email, and live chat. It involves actively monitoring online conversations about a brand, product, or service and responding promptly to customer inquiries, feedback, and complaints. Webcare aims to provide timely and personalized support to customers, enhance brand reputation, and build positive relationships with online audiences.
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